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At Zewaari, we want every piece you receive to feel special and worthy of your experience with us. If you are not fully satisfied with your order, we’re here to help.
We offer exchanges within 7 days of receiving your order.
To be eligible:
The item must be unused and in its original condition
Product packaging must be intact
Proof of purchase or order confirmation is required
For hygiene and safety reasons, certain items may not be eligible for exchange once used or damaged after delivery.
Customized or special-order items are also non-refundable and non-exchangeable.
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with clear photos of the product and packaging.
Our team will review the issue and arrange a replacement or suitable resolution.
Refunds are only applicable in cases where:
The ordered item is unavailable
A replacement cannot be provided
An approved issue qualifies for refund after review
Approved refunds will be processed through the original payment method within a few business days.
Shipping charges are non-refundable unless the issue is caused by an error from our side.
Customers may be responsible for exchange shipping costs where applicable.
For exchange or refund assistance, please contact:
Email: support@zewaari.com
Website: www.zewaari.com